At Yumpass, customer satisfaction is our top priority. We aim to make every order right, but in case something goes wrong, our Refund & Cancellation Policy ensures a fair and transparent process for our users.
Before Processing:
You may cancel your order before the vendor starts preparing or dispatching it. In such cases, a full refund will be initiated.
After Processing Begins:
Once the order is being prepared or is out for delivery, cancellation may not be possible or may incur a partial charge, depending on the vendor and type of product.
Non-Cancellable Orders:
Some categories like medicines, perishables (fruits, vegetables, meat, fish), and restaurant food cannot be cancelled once processed, for health and safety reasons.
Orders may be cancelled due to:
Item unavailability
Incorrect pricing
Vendor capacity or location issues
Technical or payment failures
In such cases, the full amount will be refunded to your original payment method.
You are eligible for a full or partial refund in the following situations:
Order was not delivered
Items were missing from the order
Wrong items were delivered
Perishable items were spoiled/damaged
Payment was deducted but order failed
Refunds are not applicable in these cases:
Order was cancelled after preparation/shipping
Customer provided incorrect address or was unreachable
Minor delays in delivery due to traffic/weather
Customer changed mind after placing the order
Refunds are initiated within 24–48 hours after approval.
Depending on your payment method, the amount will reflect in your account within:
UPI/Wallets: 1–3 working days
Credit/Debit Card: 5–7 working days
Net Banking: 5–10 working days
We will notify you via SMS/email once the refund has been initiated.
You can request a refund by:
Using the “Help” or “Support” section in the Yumpass app
Emailing us at support@yumpass.in with order details and reason
Our support team will review your request and respond within 24 hours.
Yumpass reserves the right to withhold refunds for users showing patterns of:
Repeated refund claims
Misuse of services
Providing false complaints or fake images
Such accounts may also be suspended or blocked without notice.
For any refund-related concerns:
📧 Email: support@yumpass.in
