Cancellation Policy

Effective Date: 1st September 2025
Contact Email: support@yumpass.in

At Yumpass, we understand that sometimes plans change. This Cancellation Policy outlines the rules for cancelling orders and services placed through our platform.

1. General Cancellation Guidelines

• You may cancel your order before the vendor starts preparing or processing it.

• Once the item is being prepared, packed, or out for delivery, cancellations may not be possible or may incur a cancellation fee.

• Cancellations must be made through the Yumpass app under the “My Orders” or “Support” section.

2. Service-Specific Cancellation Rules

a. Restaurant Orders

• Can be cancelled within 2 minutes of placing the order.

• After food preparation begins, cancellation is not allowed.

• No refund for cancellations after this point.

b. Grocery, Fruits, Vegetables, Fish & Meat

• Can be cancelled before order is packed or dispatched.

• Perishable items are non-cancellable once packed or out for delivery.

c. Medicines

• Orders once confirmed may only be cancelled in case of:

  • Item unavailability

  • Invalid prescription

• Otherwise, cancellations are not permitted due to safety and legal regulations.

d. Parcel Delivery (Shopass)

• Can be cancelled before pickup is assigned.

• Once a pickup agent is on the way or parcel is collected, cancellation is not allowed.

e. Rental Services

• Cancellation allowed 24 hours before the scheduled time.

• Cancellations made within 24 hours may incur a cancellation fee (vendor-specific).

3. Vendor-Initiated Cancellations

An order may be cancelled by the vendor or Yumpass due to:

• Item unavailability

• Incorrect or incomplete address

• Delivery not serviceable in your area

• Technical/payment issues

In such cases, the full amount will be refunded.

4. Cancellation Fees

In some cases, a small cancellation fee may be deducted:

• To compensate vendors for lost inventory/time

• If the order was already processed

Details of any fee will be shown during the cancellation process in the app.

5. How to Cancel

You can cancel an order by:

• Visiting My Orders in the Yumpass app

• Clicking on the order and selecting “Cancel Order”

• Or by contacting our support team at support@yumpass.in

6. Refund Timeline

If your cancellation is approved:

• Refunds will be initiated within 24–48 hours

• Amount will reflect based on your payment method:

  • UPI/Wallet: 1–3 working days

  • Credit/Debit Card: 5–7 working days

  • Net Banking: 5–10 working days

7. Need Help?

📧 Email: support@yumpass.in
📱 Or use the Help section in the Yumpass app